Professional Resume - Ellie S.

RESUME

I am a project manager with experience ranging from working with technical teams in Agile environments to managing large groups of volunteers and CRM systems for large scale conventions. Areas of expertise include process optimization, feature timeline and management, issue escalation, and effective decision making based on group buy-ins.

My approach to projects is to plan for multiple iterations with targeted goals;  my goal for teams is to bring members together for a cooperative and collaborative sense of ownership for the project. I bring every aspect of my work to meet or exceed my high standards and expectations, ensuring that whatever the team works on has high impact and is well defined.

tl;dr: I do things efficiently, learn quickly, and have flexible and accommodating skill sets based on the needs of the job.


WORK

Skillz, Inc. | San Francisco, CA | 02/2018 to 03/2019

Project Manager | Web & Product Team

○ Shaped role from resource management of team members to developing and directing development and release plans that ensure cross team communication and feature/product quality are being continually assessed

○ Mentored team on planning efficiently to ensure key deliverables are completed within a sprint and becoming self organizing

○ Integrated agile methodologies and tools into a traditionally waterfall product and engineering team to ensure incremental progress with customer feedback on OKRs per sprint are being made

○ Created and planned quarterly departmental goals and strategy for product and engineering teams while helping to defining product vision and goal to help focus the team and the company’s initiatives


MachineZone, Inc (MZ) | Palo Alto, CA | 11/2017 to 02/2018

Project Manager | internal Build and Tools Team

○ Owned project management and communication of the internal Build and Tools team that managed: Jenkins, Perforce, BitBucket, and more

○ Interfaced with other department's lead engineers and project managers to facilitate discussions on timeline for projects, while managing timeline and risk expectations

○ Improved team sprint metric tracking and created a system to track time spent on external team support

○ Ran planning meetings, daily scrum, and backlog grooming meetings to ensure team was focused on their tasks and efficiently communicated with each other

○ Managed communication to external teams regarding maintenance, downtime, or potential risk of new changes


MachineZone, Inc (MZ) | Palo Alto, CA | 01/2017 to 11/2017

Project Coordinator | Live Game Release & Deployment

○ Efficiently managed the launch of the new mobile IP, Final Fantasy XV: A New Empire internally, and ensured the coordination across all teams within the company worked seamlessly for a last minute soft and hard launch

○ Worked closely with game engineers, site reliability engineers, and other technical teams when escalating live game issues and monitoring fixes

○ Owned and managed the deployment process for daily in-game releases which includes features, content, and critical fixes for all three games; Game of War, Mobile Strike, and Final Fantasy XV: A New Empire

○ Interfaced with engineering, game design, art, customer support, QA, live operations, and other teams on a daily basis to ensure each release was on time and contained all necessary content

○ Revamped deployment process and documentation for Deployment Project Coordinators to simplify workflow and save valuable time for coordinators, while also minimizing risk of human error


Smule, Inc. | San Francisco, CA | 02/2015 to 01/2017

Project Manager | iOS and Android Teams

○ Worked closely with multiple engineering teams on both iOS and Android to manage timelines and expectations for each feature, guiding the team towards successful releases

○ Developed and executed widely praised beta testing process for all Android products to ensure smooth production launch, effectively reducing hotfixes due to crash rates

○ Functioned as a Scrum Master creating product stories, running and moderating planning sessions, running daily scrums, and monitoring & reporting progress to anticipate and call out risks to the release and the product

○ Established and managed schedules and deadlines of releases to ensure releases were on track to drive the product plan to execution fluently using JIRA and Agile methodologies Identified, developed, and documented best practices to implement across the development process and teams


Kabam, Inc. | San Francisco, CA | 05/2014 to 02/2015

Live Ops Analyst

○ Identified and created customized specifications to address missing features within games to help improve customer support capabilities and optimize future scalability and success across multiple titles

○ Communicated on a frequent basis with developers and users over different countries to troubleshoot and resolve issues within live and test builds

○ Facilitated and drove the coordination of in-game events to maximize daily revenue for mobile and web titles, providing comprehensive support to members of the product team, development team, and programming team while giving summaries and plans of action

○ Organized product improvements and negotiated suggested features with the development team and product team to improve multiple KPIs


Gaia Interactive | San Jose, CA | 02/2014 to 05/2014

Monetizing & Merchandising Assistant (Contract)

○ Created effective marketing campaigns that surpassed the revenue targets through pricing discounts and sales for digital items for a gamified web-based forum

○ Analyzed trends of popular items and demand of future potential products through predictive success models

○ Scheduled, priced, and discounted select items via demand and projected revenue per each item sold


EDUCATION

University of California, Los Angeles | Bachelor of Arts: Anthropology | 09/2012


CERTIFICATIONS

Certified ScrumMaster | Certificant ID: 000475556


ETCETERA

Areas of Knowledge And Expertise

JIRA, Agile, Scrum, Confluence, iTunes Connect, Google Developer Console, Android & iOS Submission Process, MySQL, Bitbucket, Jenkins, Rock climbing, Lightroom

Relevant Classes

Project Management Fundamentals (PMP accredited course) | Completed: 09/2017

An Introduction to Interactive Programming in Python (Part 1) | Completed 01/2019

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